Terms and Conditions for eSIM

by cca_user

Chapter 1 (General Provisions)

Article 1 (Application of Terms of Use)

  1. These Terms of Use (hereinafter referred to as ‘these Terms’) apply to both CE-Cet Associates Co., Ltd. (hereinafter referred to as ‘the Company’) and the subscriber regarding the eSIM service provided by the Company (hereinafter referred to as ‘the Service’).
  2. In addition to these Terms, various norms established and published by the Company regarding the Service (including descriptions of service details, pricing, support information, and other information on the website, as well as notifications from the Company to the subscriber) constitute a part of these Terms. In case of any inconsistency between the contents of these Terms and those of such norms, the provisions of the norms shall take precedence.

Article 2 (Definition of Terms)

The definitions of terms used in these Terms are as follows:

The ServiceA service that provides communication in the country or region specified in the service contract by embedding mobile data and/or voice lines into an eSIM.
eSIMThis refers to a service that comprises hardware and software as an Embedded SIM (eSIM) or the mobile network connected by that SIM.
Service AgreementThis refers to the agreement between the Company and the subscriber regarding the provision and receipt of the Service.
SubscriberAs the subject of the service agreement, it refers to the party who has entered into the service agreement with the Company. It may also refer to the person who has applied for the service agreement with the Company.
Telecommunication Service ProviderThis refers to the provider of the mobile network offered by the Service.
eSIM Service ProviderThis refers to the provider that supplies the range of eSIM products to the Company for the purpose of the Service.

Article 3 (Limitation of Purpose of Use)

The subscriber is permitted to use the Service for their own purposes and shall not use it for any other purposes.

Article 4 (Amendment of These Terms)

The Company may modify these Terms without obtaining prior and direct consent from the subscriber. In such a case, the Company shall notify the subscriber of the intention to modify these Terms, the content of the modified Terms, and the timing of the modification, in accordance with the provisions of Article 6 (Method of Notification). Upon receipt of this notification, the subscriber is deemed to have agreed to the respective modifications.

Article 5 (Modification of Service Content)

The Company may modify the usage fees for the Service and other service content without obtaining prior and direct consent from the subscriber. In such a case, the Company shall notify the subscriber of the modified fees and service content in accordance with the provisions of Article 6 (Method of Notification). Subsequent to such notification, the modified service content shall apply, and by continuing to use the Service thereafter, the subscriber is considered to have agreed to the respective modifications.

Article 6 (Method of Notification)

Except as otherwise specified in these Terms, any notification from the Company to the subscriber shall be made in writing, by postal mail, email (including short message services, etc.), posting on the Company’s operated website, or any other method designated by the Company.

Article 7 (Subscriber Information)

  1. In the event that the subscriber intends to change the contract name, address, contact information, etc. (hereinafter collectively referred to as ‘subscriber information’ in this article), the subscriber shall promptly notify the Company in advance through the method specified by the Company.
  2. If the subscriber fails to provide the notification in the preceding paragraph, any written or electronic communication sent by the Company to the subscriber’s previous contract name, address, or contact information shall be deemed to have been received by the subscriber at the time of dispatch by the Company.
  3. When the subscriber has submitted the notification in the first paragraph, any written or electronic communication sent by the Company to the subscriber’s updated contract name, address, or contact information shall be deemed to have been received by the subscriber at the time of dispatch by the Company.
  4. The subscriber shall be responsible for any damages arising from the failure to provide the notification in the first paragraph or providing false subscriber information to the Company, and the Company shall not be liable for any such responsibility.”

Chapter 2 (Contract Procedures, etc.)

Article 8 (Application Procedure)

  1. Application for a usage agreement of the Service is made by the subscriber filling in the required information on the online application screen on the internet, after agreeing in advance to these Terms and the important explanatory notes, and submitting the form.
  2. The Company may refuse to accept an application for a usage agreement by the subscriber if any of the following apply. In such a case, the Company will notify the subscriber accordingly.

a. When there are reasonable grounds to believe that the subscriber may violate these Terms.
b. When there are reasonable grounds to believe that the subscriber may default on the payment of contractual obligations.
c. When the subscriber deliberately provides false information on the service agreement application form.
d. When there are reasonable grounds to believe that the Service may be used illegally or in violation of public order and morality.
e. When there are reasonable grounds to believe that the subscriber’s use of the Service may damage the Company’s credibility.
f. When it is determined that the subscriber is, or has been within the last five years, affiliated with organized crime groups, quasi-members of organized crime groups, companies related to organized crime groups, political racketeers, social movement extortionists, special intelligence violent groups, or any other antisocial forces (hereinafter collectively referred to as ‘antisocial forces’).
g. When there are other reasonable grounds to determine that the provision of the Service is not possible or appropriate.”

Article 9 (Formation of Contract)

  1. The usage agreement is deemed to be established when the subscriber completes the application through the procedure specified by the Company, and the Company sends a notification of acceptance of the application to the subscriber.
  2. After acceptance by the Company, if, due to any reason, the Service cannot be provided to the subscriber, the Company will notify the subscriber of such circumstances through the method specified in Article 6 (Method of Notification). In this case, if the cause of the occurrence is not attributable to the Company’s responsibility, the Company shall not be liable for any damages incurred by the subscriber.

Article 10 (Contract Period)

The contract period for the Service (hereinafter referred to as the ‘Contract Period’) shall be specified in the usage agreement.

Article 11 (Service Usage Fees)

  1. The usage fees for the Service and the payment methods shall be determined in the usage agreement.
  2. The Company may revise the service fees for the Service based on reasons such as changes in economic conditions.

Article 12 (Late Payment Charges)

If payment of the usage fees is not confirmed by the specified payment deadline, a late payment charge of 14.6% per annum may be assessed.

Article 13 (Prohibition of Assignment)

The subscriber shall not, without the prior written consent of the Company, assign, succeed, pledge, subcontract, or otherwise dispose of, in whole or in part, its status under the usage agreement and the rights or obligations arising from the usage agreement to a third party.

Chapter 3 (The Service)

Article 14 (The Service)

  1. The Service provides mobile communication lines using a technology specification called eSIM. Due to the nature of this technology, there may be instances where all or part of the Service is not provided properly, depending on the circumstances of the communication devices used by the subscriber.
  2. The subscriber must decide to use the Service at their own risk.
  3. The subscriber shall use the Service with communication devices recognized as eligible by the Company. The Company assumes no responsibility for the results of using the Service with communication devices other than those deemed eligible.
  4. The communication lines provided to the subscriber will be selected by the Company or the eSIM service provider. However, the Company does not guarantee the absolute suitability of these communication service providers or the selection of communication lines.

Article 15 (Disclaimer)

  1. When the Company provides examples of communication speeds, etc., in the Service, these examples are the maximum values based on the Company’s measurements and do not guarantee that the same example communication speeds, etc., will be reproduced in the subscriber’s use of the Service.
  2. In cases where communication is significantly congested, or it becomes impossible to connect all communications, or in the event or possibility of a natural disaster, emergency, or other extraordinary situations, and when it is deemed necessary by the Company or the communication service provider to prioritize communications for disaster prevention, relief efforts, securing transportation, communication or power supply, or maintaining order, the Company may suspend the subscriber’s communication usage.
  3. Even within areas where communication is available, there may be locations such as indoors, underground, in tunnels, in the shadows of buildings, in mountainous areas, or at sea where communication may not be possible due to difficulty in signal transmission.
  4. Even during the usage period of the Service, if the subscriber connects communication devices to the communication network through methods other than those guided by the Company, communication fees such as overseas data roaming charges may be billed by the utilized communication service provider, etc. In such cases, unless there are special reasons attributable to the Company’s responsibility, the Company shall not be liable.

Article 16 (Communication Restrictions)

  1. If the subscriber meets the conditions specified in the communication restrictions of the usage agreement, the Company may restrict their communication for a certain period.
  2. The Company shall not be liable for any damages incurred by the subscriber due to the communication restrictions mentioned in the preceding paragraph.

Article 17 (Prohibited Activities)

  1. The subscriber shall not engage in the following acts when using the Service:

a. Acts that infringe on the intellectual property rights or other rights of others.
b. Acts that infringe on the property, privacy, or portrait rights of others.
c. Acts that defame or damage the honor or reputation of others.
d. Sending computer viruses or other harmful computer programs, or leaving them in a state where others can receive them.
e. Sending advertising or solicitation emails, etc., without obtaining the consent of the recipient.
f. Any other acts determined by the Company to violate public order and morals or infringe on the rights of others.
g. Unauthorized access to the facilities, equipment, or devices of others.
h. Any other acts that violate laws (not limited to Japan, including the laws of the country or region where each communication is applicable) or public order and morals, or significantly infringe on the rights of others.
i. Acts that the Company deems may fall under any of the preceding items.

  1. If the Company determines that the use of the Service by the Subscriber falls under any of the items in the preceding paragraph or is likely to do so, the Company may suspend or terminate the provision of the Service at any time.

Article 18 (Interruption of the Service)

  1. When any of the following events listed in the subsequent items occur, the Company may interrupt, suspend, or stop the provision of the Service:

a. When it is necessary for maintenance or construction work on the telecommunication facilities of the communication service provider or eSIM service provider, and unavoidable.
b. When there is an unavoidable reason such as a failure in the telecommunication facilities installed by the communication service provider or eSIM service provider.
c. When the telecommunication facilities installed by the communication service provider or eSIM service provider make the continuation of the service difficult or likely to be difficult due to force majeure such as fire, power outage, natural disasters, etc.
d. When communication restrictions are necessary in the event of an emergency.
e. When the Company cannot confirm payment for the usage fees or other obligations even after the payment due date has passed.
f. When it is discovered that the subscriber has provided false information regarding the application for this service.

  1. When the Company intends to interrupt, suspend, or stop the provision of the Service due to the reasons listed in the preceding paragraph, the Company will make every effort to notify the Subscriber in advance of the implementation date. However, this may not apply in cases of emergency or unavoidable circumstances.

Chapter 4 (General Provisions)

Article 19 (Termination of Service Agreement)

  1. The Company may immediately terminate the Service Agreement if the Subscriber falls under any of the following items.

a. When the Subscriber delays or is clearly likely to delay the payment of obligations under the Service Agreement.
b. When the Subscriber illegally or against public morals uses or is clearly likely to use the Service.

c. When the Subscriber uses or is clearly likely to use the Service in a manner that significantly impedes other users of the services provided directly or indirectly by the Company.
d. When the Subscriber violates the obligations of the Subscriber as stipulated in these Terms of Use.
e. When the Subscriber files for bankruptcy, corporate reorganization, special liquidation, civil rehabilitation, or similar legal bankruptcy proceedings.
f. When all or part of the contract between the Company and the telecommunication carrier or eSIM service provider regarding the Service has terminated.
g. When it is discovered that the Subscriber is associated with anti-social forces or has connections with such anti-social forces.
h. When other serious reasons arise that make it difficult to continue the contract, similar to the preceding items.”

  1. In the event the Company terminates the Service Agreement and suspends the provision of the Service according to the provisions of the preceding paragraph, the Company shall notify the Subscriber in advance of the reasons for termination and the date of suspension of the provision by the method stipulated in Article 6 (Notification Methods). However, if the Company deems it unavoidable in emergencies, it may not notify the Subscriber.
  2. In the event the Service Agreement is terminated in accordance with paragraph 1, the Subscriber shall compensate the Company for damages incurred as a result of the termination.

Article 20 (Compensation for Damages by the Company)

  1. Even if the Company is held liable for ordinary damages, including default, tort, or other causes, the Company shall not be obligated to compensate for special damages unless there is intentional or gross negligence on the part of the Company.
  2. The Company’s liability for damages to the Subscriber may be satisfied by offsetting it against the claims (such as service fees) that the Company has against the Subscriber, in an amount equal to the liability. However, this provision does not apply if the Company’s liability arises from tort and involves malicious intent on the part of the Company in the cause or act, or if it is a liability for damages to the life or body of the Subscriber.

Article 21 (Damages Compensation by the Subscriber)

  1. If the Subscriber causes damages to the Company due to reasons attributable to the Subscriber in connection with the use of this service, the Subscriber shall compensate the Company for the incurred damages.
  2. In the event that the Subscriber causes damages to a third party or disputes with a third party in relation to the use of this service, unless there are reasons attributable to the Company, the Company shall not bear any responsibility, and the Subscriber shall resolve it at their own responsibility and expense. In the unlikely event that the Company is pursued for liability by such third party without reasons attributable to the Company, the Subscriber shall resolve the dispute at their own responsibility and expense, fully indemnifying the Company and reimbursing any expenses incurred by the Company.

Article 22 (Subcontracting)

The Company may subcontract some of the necessary tasks for providing the Service to third parties, and the Subscriber hereby agrees to this in advance.

Article 23 (Confidentiality Obligation)

The subscriber shall strictly treat as confidential any information disclosed by the Company, which is requested to be kept confidential in relation to the service.

The Article 24 (Personal Information Protection Policy)

  1. We comply with the ‘Act on the Protection of Personal Information’ and appropriately manage the handling of the subscriber’s and user’s personal information (referred to as personal information under the Act on the Protection of Personal Information) as stipulated in this Terms of Service, in addition to our Privacy Policy. Our Privacy Policy can be referenced at the following URL. In case of any inconsistency between this Terms of Service and our Privacy Policy, the provisions of this Terms of Service shall take precedence over our Privacy Policy.
    Privacy Policy: https://ce-cet-assoc.co.jp/en-privacypolicy/
  2. The subscriber’s or user’s personal information will be handled appropriately within the scope of the purposes of use specified in the following items.

a. Responding to various inquiries and consultations from users regarding the services.
b. Performing tasks such as user authentication, providing information on fees, communicating about service suspension or contract termination, and providing other information related to the services. Note that communications related to the provision of services, including email communications, are part of the service itself. Therefore, subscribers and users who choose not to receive emails from us at the time of entering into this agreement will also receive them.

i) Emails for confirmation of order details and receipt arrangements
ii) Emails regarding the return of leased items
iii) Emails concerning local communication outages
iv) Emails about customer communication data consumption status
v) Emails providing information on local conditions during travel
vi) Emails related to additional data purchase during travel
vii) Other emails containing information defined by the company as not disadvantageous to the subscriber

c. Analyzing information provided for the improvement of our services or the development of new services.
d. Notifying about products, services, and campaigns of our company or affiliated companies. (In case of such notifications being sent via email, they will be sent only to subscribers and users who have permitted email communication from our company at the time of contract formation.)

  1. In cases where we receive requests for the disclosure of personal information from public institutions such as government agencies or courts, and from entities with whom we contract for the provision of our services (including communication service providers supplying us with network connections, but not limited to them), based on reasons deemed legitimate by us, we may disclose personal information to third parties. In such cases, we will disclose the information to the extent necessary for the specific and minimal purpose.
  2. If deemed necessary, we may request the provision of personal information from subscribers and users, clearly stating the purpose of use. In such cases, subscribers and users are expected to comply with such requests.

Article 25 (Governing Law and Jurisdiction)

The governing law for this Terms of Service shall be Japanese law. For any disputes arising from or in connection with this Terms of Service, the exclusive jurisdiction of the first instance shall be the Tokyo District Court.

Supplementary Provisions

  1. Please confirm whether your device is compatible with eSIM before applying. Please note that cancellation is generally not possible even if it is later found that the device is not eSIM compatible after application.
  2. To use eSIM, it is necessary to unlock the SIM lock on your device. Please follow the SIM unlock procedure with your contracted mobile carrier.
  3. Internet access is required for eSIM installation. For overseas usage, it is recommended to install it domestically on the day of departure.
  4. Cancellation Policy
    Cancellation under the following conditions is not accepted:
  • Cancellation after 7 days from the issuance of the two-dimensional barcode (QR code)
  • Cancellation due to the device not being eSIM compatible or unable to unlock the SIM lock
  • Cancellation based on non-utilization or inability to use during the validity period.

Enacted on January 1, 2024